Privacy Policy

---

Introduction

(Rainbow Bridge Pet Cremations ltd) cares about the privacy of your personal information and is committed to protecting it. This Privacy Policy (Policy) explains what information we collect about you and why, what we do with that information, and how we handle that information.

For the purposes of the applicable data protection laws (the UK General Data Protection Regulation (GDPR), together with any implementing legislation, in particular, the Data Protection Act 2018), the company responsible for your personal information . This Policy is incorporated into  (Terms & Conditions) and applies to information obtained by us through your use of the information

Collection of your Personal Information

Rainbow Bridge Pet Cremations Ltd, does not collect information that, alone or in combination with other data, could be used to identify you (Personal Information), such as your e-mail address, name, physical address, telephone number, or employment information. If you make a purchase from Rainbow Bridge Pet Cremations, we will collect and store your billing but not credit card information. 

Rainbow Bridge Pet Cremations ltd will collect your Personal Information in a number of ways, including when you contact us through the Website, by telephone, post, e-mail or through the other means set out below.

Information from third parties

We DO NOT collect Personal Information about you from third parties such as social media networks. We use this information to source potential customer leads.

Other information we collect

None

Automatically collected information

When you visit our Website, we DO NOT automatically collect information about your computer hardware and software such as your IP address, browser type, domain names, access times, operating system, cookie information, referring website addresses, pages visited, links clicked, text entered, and Internet Service Provider. We DO NOT analyse and use this information to better understand how our users use the service, 

Use of your Personal Information

Rainbow Bridge Pet Cremations Ltd  collects and uses your Personal Information as necessary to perform our contract with you and for our legitimate business interests, including to:

· Providing the services we are engaged with you to perform

· communicate with you about the services you use, as well as respond to requests for assistance,.

· display user content associated with your account and make sure it is available to you when you use our services.

· to prevent or detect fraud (including fraudulent payments and fraudulent use of the Website) and for the collection of taxes and duties. The legal basis for this processing is compliance with our legal obligations.

Storage of Personal Information

Unless a longer retention period is required or permitted by law, we will only hold your Personal Information for the period necessary to fulfil the purposes outlined in this Policy, or until you request that the information be deleted in accordance with your right of erasure (see "Your rights" section below).

Even if we delete your Personal Information, we reserve the right to maintain a copy for legal, tax or regulatory purposes, but in such event, we will do so only as long as necessary to fulfil those legal, tax or regulatory purposes. 

Personal Information access and disclosure

We will only disclose Personal Information to third parties:

· when we have your explicit consent to share your Personal Information; or

· when we determine that disclosure is required to protect the rights, property, or personal safety of Rainbow Bridge Pet Cremations and users of the Website, or to respond to lawful subpoenas, warrants, or requests by public or regulatory authorities, including requests by law enforcement authorities; or

· if we sell some or all of our business or assets, we may disclose your Personal Information to the prospective seller or buyer of such business or assets, and if the transaction closes, then your Personal Information may be transferred to the buyer.

We also disclose your personal information when we have your explicit consent, or if we are required to do so by law

Use of cookies

One of the primary purposes of cookies is to provide a convenient feature to save you time. The cookie tells the server that you have returned to a specific page. For example, if you personalise the Website pages, or register with the Website, a cookie helps the Website recall your specific information on subsequent visits. This simplifies the process of recording your Personal Information, such as your billing address or site preferences. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the Website features that you customised.

We may place the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of our Website or make use of e-billing services.

Functionality cookies. These are used to recognise you when you return to the Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

How to reject cookies

If you do not want to receive cookies, you can usually choose to opt-out by modifying your browser settings to decline them. If you choose to decline cookies, you may not be able to access all or parts of, or to fully experience the interactive features of, services or web pages you visit.

For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. This site also provides details on how to delete cookies from your computer.

Data security & integrity

Rainbow Bridge Pet Cremations ltd is committed to taking reasonable and appropriate steps to protect the Personal Information that we hold from misuse, loss, or unauthorised access. If you suspect any misuse or loss or unauthorised access to your personal information, please immediately.

The Website is designed to secure the Personal Information you provide on computer servers in a controlled, secure environment, with protections from unauthorised access, use or disclosure. When.

However, while we do our best to protect your Personal Information, we cannot guarantee the security of all data which is transmitted to the Website or to another website via the internet or similar connection. If we have given you (or you have chosen) a password to access certain areas of the Website, please keep this password safe.

Your rights

Under the GDPR, you have various rights in relation to your Personal Information, such as the rights of access, rectification, restriction, objection, portability, and erasure. Please note that these rights are subject to certain limitations set forth in applicable law.

To exercise these rights, please contact our office We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of applicable laws. Please note that we may keep a record of your communications to help us resolve any issues you raise.

Complaint resolution

If you believe that we have not complied with this Policy or your data protection rights, you have the right to file a complaint with the UK Information Commissioner’s Office, Reference: ZA708682

however, we hope that you'll attempt to resolve the complaint with us first. Please us for more information.

Third party advertising

We DO NOT use remarketing services to advertise our products to you on third party websites after you have visited our Website.

Links to third party websites

Our Website includes links to other websites whose privacy practices are not under Rainbow Bridge Pet Cremations Ltd  control. If you submit Personal Information to any of those websites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy on any website that you visit.

Changes to this Policy

We will occasionally update this Policy to reflect company and customer feedback. Rainbow Bridge Pet Cremations Ltd encourages you to periodically review this Policy to be informed of how we are protecting your Personal Information.

Contact information

Rainbow Bridge Pet Cremations Ltd welcomes your comments regarding this Policy. Please contact us at rainbowbridgecremation@yahoo.com or write to us at:

Rainbow Bridge Pet Cremations ltd Enterprise Court Gapton Hall Road Great Yarmouth NR31 0ND